- Position Title: Migration Health Assistant
- Duty Station: Algiers, Algeria
- Classification: General Service Staff, Grade G4
- Type of Appointment: Fixed Term, One year with possibility of extension
- Estimated Start Date: As soon as possible
- Closing Date : 19 March, 2022
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
Under the overall supervision of the Chief of Mission and the direct supervision of the Migration Health Officer, the successful candidate will be responsible for the carrying out the following duties and responsibilities in relation to the Migration Health activities in Algiers, Algeria.
Core Functions / Responsibilities:
The Migration Health Assistant provides information, relevant to Health Programs, Applicant processing and other IOM services to the migrants.
He/she will be assigned to subunits within the Migration Health Unit: the reception and data processing unit and the call centre. The incumbent will need to be capable of flexibility when assigned different tasks. Below is a description of the possible tasks, which are more detailed in the duty lists and standard operating procedures (SOPS).
Call Centre overall duties:
Provide migrants’ information regarding health activities by phone.
Register the migrants in the IOM database (MIMOSA, Tracking sheets…), schedule and confirm medical appointments, receive, and communicate messages for health staff and beneficiaries.
Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required.
Maintain daily statistics related to health activities and update the records.
Contribute to customer satisfaction evaluation management
Reception and Data Entry overall duties:
Perform all the necessary data processing activities of the Migration Health Assessment, such as:
receiving and explaining the registration process to applicants.
checking applicant’s identity.
entering biodata of the applicants in the appropriate platform.
taking photos using webcam and loading the image to the appropriate platform; and,
printing of medical forms, consent forms and other necessary documents.
Receive all completed medical examination forms, x-rays and other documents from Country Offices or Panel Physicians while updating the reception of the same in the database and forward for quality check before clearance, if applicable;
Prepare, sort and package medical files and other documents during mobile migration health missions where such mobile units are available;
Transmit completed medical forms and other medical documents either by electronic means or by courier services to the various partners. Ensure correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically;
File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues,
Keep all medical activities recorded in MHD tracking sheet in a daily basis
Assist to prepare all administrative, finance and procurement (PR, RFP, NFF…) documents related health activities of the unit
Assist to keep track of administrative, finance and procurement records and ensure follow up of payment.
Perform such other duties as may be assigned.
Required Qualifications and Experience
University Degree with at least two years of relevant working experience; or,
Secondary School Diploma with at least four years of relevant working experience.
Certificate in IT/Data entry is an advantage.
Experience in computer data entry, elaboration, and analysis or in a call centre in a busy institution, preferably a medical one.
Typing speed of at least 60 words per minute.
High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset.
Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and,
Previous working experience with NGOs or international organizations is an added advantage.
Fluency in English and French (oral and written) and working knowledge of Arabic.
Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 1
Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.
Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.
How to apply:
Interested candidates or candidates holding the Algerian residence and valid working permit are invited to submit their applications via email to firstname.lastname@example.org by 19 March 2022 at the latest, referring to this advertisement VN/2022/002
In order for an application to be considered valid, IOM only accepts online profiles duly completed (resume and cover letter)
Only shortlisted candidates will be contacted.
From 06.03.2022 to 19.03.2022